West Acton (London) - Unit 7 Western Avenue Business Park, Mansfield Rd, London W3 0BZ.
Galashiels (Scottish Borders) - Ground Floor Suite, Roxburgh Street, Galashiels, Scotland TD1 1PB.
Pershore (Worcestershire) - 3-4 Goodwood Road, Keytec 7 Business Park, Pershore, WR10 2JL.
Yes, we have been an authorised Herman Miller retailer for over 15 years.
Wellworking is an authorised Vitra service agent, please contact us regarding repair of original Vitra products.
For all other manufacturers, Wellworking only offer a repair service for products that are under warranty and purchased from Wellworking.
No, all our products are new items direct from the manufacturer.
The only exception to this is the clearly marked, 'Clearance' items. These are products which are ex-demo, factory seconds or discontinued products.
As a general rule, carpet castors work better on soft flooring like carpets which offer more friction.
Hard floor castors have a slight braking system so there is more resistance on solid flooring to avoid chairs rolling too far or too fast.
It's best to select the castors for the floor surface you will mostly be using the chair on. Hard floor castors can be used on carpets but the chair may not move very easily and carpet castors can be used on hard floors but the chair will be more difficult to keep still.
Wellworking offer a high level of expertise and experience, contact us via our live chat, email or call us on 020 3110 0610 - we love talking about furniture!
Wellworking have three office showrooms where you can try many of the products we sell:
To check the availability of products to try and to book an appointment, please email showroom@wellworking.co.uk
Other products can be viewed at one of our manufacturers' showrooms. Please contact us on 020 3110 0610 if you would like us to arrange a showroom visit with one of our suppliers.
*** PLEASE NOTE - Due to refurbishments of our showrooms, they are currently closed, but we are hoping to reopen our refurbished spaces in mid-September. ***
We aim to offer environmentally friendly products throughout our supply chain. Many of the manufacturers we work with are industry leaders in green technology and offer outstanding green credentials. Most importantly, they make products that are designed to last.
Do contact us if you have any questions or feedback regarding a specific product and we would be delighted to help.
Wellworking can accept bank transfers and most major credit or debit cards online, in person or over the phone. We also offer PayPal online and interest free terms via our finance partner Deko. For more details please see our Finance section.
We are not able to assist with finance applications, this is provided by a third party and we cannot access any details on your application.
Please note, by law, purchases made on finance via DEKO must use the same billing and delivery addresses.
Yes, our delivery service is continuing and we can install products into homes or offices. Our team will unwrap the product and take away any packaging for recycling.
We will continue to offer our guidance to customers on how to set up and use the product. Thanks to favourable customer feedback, this is available via a virtual set-up call with our furniture experts.
If you are in self isolation, please ensure that you notify us by email. We would ask you in this instance to remain inside your home when your furniture arrives. Our driver will unpack your furniture, leave it on your doorstep, and take away the packaging for recycling.
Please check that the space you have in mind for your product is suitable. Product specifications can be found on the product pages or contact us if you want to check dimensions.
Check that the access to the area that you want to put the furniture in is clear enough. This includes doors, tight corners and staircases, all of which can make installing the furniture difficult. If in doubt, contact us.
Smaller items (i.e. keyboards, mice, cushions etc.) are delivered by courier and you will be sent the tracking number. Larger items are delivered by the Wellworking delivery team.
This varies according to the product ordered. For example our In Stock items are available for delivery within 2-3 working days.
All other product delivery times are clearly indicated on each product in our online store.
Please call us on 020 3110 0610 or contact us here if your item has not arrived at the time we have advised.
Normally Wellworking do not cover the cost of any returns (unless goods are faulty), but due to the current circumstances related to COVID-19, we are offering free collection for items being returned. Please contact us to arrange this.
For further information on returns please see our Any product (even if the order has been specially ordered from a manufacturer in your specification and/or colour) can be returned within 14 days of delivery for a full refund. The only exceptions are items that are custom made 'one off' products, i.e. you have supplied your own fabric, or, a product that has been made as a 'one-off' piece, for example a custom made table in a unique shape.
We offer a range of assessment services across the UK including virtual ones via video call to ensure you are working well, contact us with your requirements and one of our trained assessors will get in touch to discuss them with you.