FAQs

Please select the subject below and click for more information.
  • Where are your offices?

    West Acton (London) - Unit 7 Western Avenue Business Park, Mansfield Rd, London W3 0BZ.

    Galashiels (Scottish Borders) - Ground Floor Suite, Roxburgh Street, Galashiels, Scotland TD1 1PB.

    Pershore (Worcestershire) - 3-4 Goodwood Road, Keytec 7 Business Park, Pershore, WR10 2JL.

  • Do you repair chairs and office furniture?

    Wellworking is an authorised Vitra service agent, please contact us regarding repair of original Vitra products.

    For all other manufacturers, Wellworking only offer a repair service for products that are under warranty and purchased from Wellworking.

  • Do you sell second-hand or refurbished products?

    No, all our products are new items direct from the manufacturer.

    The only exception to this is the clearly marked, 'Clearance' items. These are products which are ex-demo, factory seconds or discontinued products.

  • Which castors should I choose for my chair?

    As a general rule, carpet castors work better on soft flooring like carpets which offer more friction.

    Hard floor castors have a slight braking system so there is more resistance on solid flooring to avoid chairs rolling too far or too fast.

    It's best to select the castors for the floor surface you will mostly be using the chair on. Hard floor castors can be used on carpets but the chair may not move very easily and carpet castors can be used on hard floors but the chair will be more difficult to keep still.

  • Where can I try the products?

    Wellworking have three office showrooms where you can try many of the products we sell:

    • Unit 7 Western Avenue Business Park, Mansfield Rd, London, W3 0BZ
    • Ground Floor Suite, Roxburgh Street, Galashiels, Scotland, TD1 1PB
    • 3-4 Goodwood Road, Keytec 7 Business Park, Pershore, WR10 2JL

    To check the availability of products to try and to book an appointment, please email showroom@wellworking.co.uk

    Other products can be viewed at one of our manufacturers' showrooms. Please contact us on 020 3110 0610 if you would like us to arrange a showroom visit with one of our suppliers.

    *** PLEASE NOTE - Due to refurbishments of our showrooms, they are currently closed, but we are hoping to reopen our refurbished spaces in mid-September. ***

  • Are your products environmentally friendly?

    We aim to offer environmentally friendly products throughout our supply chain. Many of the manufacturers we work with are industry leaders in green technology and offer outstanding green credentials. Most importantly, they make products that are designed to last.

    Do contact us if you have any questions or feedback regarding a specific product and we would be delighted to help.

  • Why are some products labelled 'commercial use only'?
    There are laws regarding labelling of furniture which differs between commercial offices and domestic home use. Many of our suppliers' products comply with both sets of regulations, but some do not - these will be clearly shown on our website.
  • How do I place an order?
    You can order online, over the phone or in person at our London or Scotland offices. We can also accept order via fax and post, please see our details here.
  • How can I pay?

    Wellworking can accept bank transfers and most major credit or debit cards online, in person or over the phone. We also offer PayPal online and interest free terms via our finance partner Deko. For more details please see our Finance section.

  • What is the warranty of my product?
    Warranties vary according to the manufacturer (these are shown on the product pages) but all products, other than those on clearance, come with a minimum of a 1 Year Warranty.
  • Can you help with my finance application?

    We are not able to assist with finance applications, this is provided by a third party and we cannot access any details on your application.

    Please note, by law, purchases made on finance via DEKO must use the same billing and delivery addresses.

  • Can I cancel my order?
    You may cancel your order at any time up to delivery, but if you do change your mind please let us know as soon as possible. A link to the cancellation form will be provided with your order confirmation.
  • How do I use my item?
    We can provide virtual user training for our products free of charge if required, and can also provide support by phone or email.
  • Does the item come packaged?
    Larger items such as chairs and desks are delivered free of packaging by our own delivery team who ensure your product arrives in perfect condition. If you would prefer to have the packaging / box this can also be supplied with the delivery on request, but please note due to the bulky size & weight of our products we are not able to deliver items into your home or office in the box.
     
    Smaller items will be delivered boxed / packaged via DHL.
  • Are you delivering during the COVID-19 pandemic?

    Yes, our delivery service is continuing and we can install products into homes or offices. Our team will unwrap the product and take away any packaging for recycling.

    We will continue to offer our guidance to customers on how to set up and use the product. Thanks to favourable customer feedback, this is available via a virtual set-up call with our furniture experts.

    If you are in self isolation, please ensure that you notify us by email. We would ask you in this instance to remain inside your home when your furniture arrives. Our driver will unpack your furniture, leave it on your doorstep, and take away the packaging for recycling.

  • Is delivery free?
    Yes, all UK mainland deliveries are free of charge and includes installation for larger items (i.e. chairs, desks, sofas etc.).
  • Where do you deliver to?
    We only offer deliveries throughout Mainland UK. We do not deliver or sell any items outside of Mainland UK. If you do not live in the UK please contact the manufacturer directly for information on a local retailer.
  • Will it fit?

    Please check that the space you have in mind for your product is suitable. Product specifications can be found on the product pages or contact us if you want to check dimensions.

    Check that the access to the area that you want to put the furniture in is clear enough. This includes doors, tight corners and staircases, all of which can make installing the furniture difficult. If in doubt, contact us.

  • How are items delivered?

    Smaller items (i.e. keyboards, mice, cushions etc.) are delivered by courier and you will be sent the tracking number. Larger items are delivered by the Wellworking delivery team.

  • How long do items take for delivery?

    This varies according to the product ordered. For example our In Stock items are available for delivery within 2-3 working days.

    All other product delivery times are clearly indicated on each product in our online store.

  • Can I track my delivery?
    We supply tracking numbers for small items sent by DHL couriers, contact us for updates for all other orders.
  • My product is damaged.
    Please call us on 020 3110 0610 or contact us here if you have received a damaged item. If you are able to provide a picture of the damage it can assist us in resolving the issue quickly and conveniently for you and would be greatly appreciated.
  • How can I return my product?

    Normally Wellworking do not cover the cost of any returns (unless goods are faulty), but due to the current circumstances related to COVID-19, we are offering free collection for items being returned. Please contact us to arrange this.

    For further information on returns please see our

  • What if the product isn't right for me?

    Any product (even if the order has been specially ordered from a manufacturer in your specification and/or colour) can be returned within 14 days of delivery for a full refund.

    The only exceptions are items that are custom made 'one off' products, i.e. you have supplied your own fabric, or, a product that has been made as a 'one-off' piece, for example a custom made table in a unique shape.

  • Do you offer onsite assessments?

    We offer a range of assessment services across the UK including virtual ones via video call to ensure you are working well, contact us with your requirements and one of our trained assessors will get in touch to discuss them with you.

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