How Covid-19 is affecting our business

During the continuing Covid-19 pandemic, our first priority remains the health of our customers, colleagues and suppliers. 

We’re following closely the advice from the government, regional public health bodies, and the World Health Organisation.

As a result, we have made changes to the way we work and support you.

Our delivery service is continuing and we will either leave products with customers at the front door, or, on request, we can install products into homes or offices. Our team will still be available to unwrap the product and take away any packaging for recycling.

We will continue to offer our guidance to customers on how to set up and use the product. Thanks to favourable customer feedback, this is available via a virtual set-up call with our furniture experts.

We offer free collection for any items being returned, for any reason, as long as you contact us within 14 days of delivery.

Our showrooms are currently closed but we are very happy to offer advice on products by phone, email or live chat on our website. We anticipate our refurbished showrooms will reopen in mid-September.

If the advice from government changes at any time, we will update you if, as a result, our own practices have to be altered.

Please don’t hesitate to contact us on 020 3110 0610 if you have any questions about this.

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