We want to update you on how we at Wellworking are handling the developing situation around the Covid-19 virus.
Our first priority is the health of our customers, colleagues and suppliers. So we’re following closely the advice from the government, Public Health England, and the World Health Organisation.
As a result, we have made a few temporary changes to the way we work and support you.
Our delivery service is continuing, but we will arrange with customers to leave products at the front door, rather than come into homes or offices. Our team will still be available to unwrap the product, and take away any packaging for recycling, and they will also be wearing disposable gloves for each separate delivery.
We will continue to offer our guidance to customers on how to set up and use the product, but again, for now, we will deliver this user training as a virtual service, with clear instructions as to how to access that service.
Normally Wellworking do not cover the cost of any returns (unless goods are faulty), but due to the current circumstances, we are offering free collection for any items being returned. If you are unhappy with your product, for any reason, then please contact us within 14 days of delivery and we will arrange a collection.
All of our meetings with partners and customers will be done by phone or online.
Our showrooms are currently closed but we are very happy to offer advice on products by phone, email or live chat on our website.
As the advice from government changes as the situation develops, we will update you if, as a result, our own practices change to reflect this.
Please don’t hesitate to contact us on 020 3110 0610 if you have any questions about this.
We are experiencing a significant increase in demand at the moment, and we are committed to delivering the award winning quality of service which has been our hallmark for 20 years.